Installation usually within 3 days
since the payment of the order
24 hours a day
Enter your address and you will immediately see the offer of tariffs available for you
Prices include VAT. All the services are prepaid and without commitments. You can find the prices of other services in the price list
Are you switching from another provider?
We are able to arrange it. Contact us. You will find it easy.
You need a modem for the internet connection. If you purchase the modem in our company, it will contain all the necessary settings.
When purchasing the modem, installation is FREE OF CHARGE.
WIA DSL – a home wired internet connection that works through xDSL technology. This technology uses an existing telephone network and therefore it is available almost in most places of the Czech Republic.
The speed of WIA DSL internet connection depends on the location where the service is set up. There are few factors that play an important role here: a distance from the switchboard, quality of lines and aggregation. The speed can also affect your computer.
The WIA DSL is shared in the same way as other xDSL services in a 1:50 ratio.
Verify if the service is available at your address. The website will then take you through simple and fast steps how to order - from selecting a tariff, through payment and order confirmation. During the order process, you will be asked to verify your mobile phone number.
It is possible pay with card, bank order, or cash at the WIA branch.
We will be glad to help you. Customer line 211 151 211 is available 24 hours a day, 7 days a week.
We will deliver a high-quality modem that will be pre-set, to you. Once the service has been set by a technician, you will only connect the modem following the enclosed instructions.
We recommend to purchase our modem that is compatible with our network. You can also use your own modem, preferably the one that is listed in the section “Setting up and Installation” If your modem is not listed there, we can not guarantee a correct service operation
The parcel will be shipped to you by a carrier before the date of installation. The package will include a modem, a power source, a set of connecting cables, and a scheme, how to connect the modem to a computer. The modem you receive from us is pre-configured and ready for an immediate use.
To change your service parameters immediately, you need to restart your modem.
In rare cases, the operator, i.e. the Czech Telecommunication Infrastructure a.s., will inform us about the obstacles in setting up the service. If this happens, we will fully refund your payment for WIA DSL service.
Once we receive your payment, you will be contacted by a technician. You will set the suitable dates when the DSL service can be installed for you. Setting up and installation should take up to 60 minutes.
As soon as the technician installs the service, you can plug in the modem following the instructions. The Internet connection will be activated immediately.
A correct operation of WIA DSL services is checked for following modems:
Comtrend VR-3031eu - Download instructions / Download the manual
Comtrend VR-3026e v2 - Download instructions
ZyXEL VMG1312-B30B - Download instructions
ZyXEL P 660 (only ADSL) - Download instructions
If you buy a modem from WIA, the installation of WIA DSL service is free of charge.
The first payment will include the payment for a modem if you ordered it. To pay for the other payments, we recommend that you initiate recurring (multiple) payments with a card, which automatically pay for the prepaid service every month or quarterly in every three months.
If you choose a payment via bank transfer, we will send an advance invoice to you. You will receive it via your email 15 days before the end of the subscription period. An advance invoice will include a charge for the next period (1 month in the length of 30.5 days, or 3 months).
You do not have to worry about paying the service before the end of the prepaid period. Your payment will follow in to your previous payment, and your connection will be automatically extended by the length of your upcoming subscription period without any downtime.
The contract is without obligation and can be terminated at the end of the prepaid period. You simply do not pay for the next month's subscription. You will receive reminders to pay for the next period, but you do not have to respond to them.
While paying with a card, you can set up recurring payments. Then you do not need to worry about anything. You can turn off recurring payments any time.